Refund policy

Returns & Exchanges Policy

At Supernova Jewelry, we want you to feel confident and happy with your purchase. Due to the nature and value of fine jewelry, all sales are final and we do not offer refunds to the original form of payment.

However, eligible items may be returned for an exchange or store credit within 7 days of delivery, subject to the conditions below.

Eligibility for Exchange or Store Credit

To be eligible, the item must be returned in the same condition in which it was received. Jewelry must be unworn, unused, unaltered, undamaged, and free from scratches, marks, or any signs of wear. All original tags, packaging, boxes, and any materials included with the order must also be returned.

All returned items are carefully inspected upon receipt. Items showing signs of wear, damage, alteration, resizing, or that otherwise do not meet the conditions above will not be eligible for exchange or store credit.

Proof of purchase is required.

How to Request a Return

To request an exchange or store credit, please contact us at supernovaj2025@gmail.com within 7 days of delivery. If your request is accepted, we will provide return instructions and the appropriate return address.

Items sent back without prior authorization will not be accepted.

Customers are responsible for return shipping costs when returning an item for an exchange or store credit. Original shipping charges, if applicable, are non-refundable.

Final Sale Items

Personalized, engraved, altered, resized, custom-made, and special-order items are Final Sale and are not eligible for exchange or store credit. Items specifically marked “Final Sale” at the time of purchase are also not eligible.

Promotional discounts do not automatically make an item Final Sale unless the item is specifically identified as such.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at supernovaj2025@gmail.com so we can evaluate the issue and make it right.

When the issue is confirmed to be an error on our part or an eligible defect, Supernova Jewelry will provide the appropriate resolution and cover the applicable return shipping costs.

Exchanges & Store Credit

Once your return is received and inspected, we will notify you whether it has been approved.

If you choose an exchange, the replacement item must be selected within 7 days of approval and is subject to product availability. Any price difference for a higher-priced replacement item will be the customer’s responsibility.

If you choose store credit, the approved value of the returned item will be issued as store credit that may be used toward a future purchase. Store credit does not expire, subject to applicable law.

Store credit is not redeemable for cash and cannot be refunded to the original payment method.

Questions

For any questions regarding returns, exchanges, or store credit, please contact us at supernovaj2025@gmail.com.