Política de envío
SHIPPING POLICY
At Supernova Jewelry, we take care in preparing and shipping your jewelry and want your order to arrive safely and securely. Please review the following information regarding processing, delivery, tracking, and shipping-related issues.
Order Processing
Orders are typically processed within 1 business day after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day. During periods of high order volume, promotions, holidays, or other exceptional circumstances, processing times may be longer.
Free U.S. Shipping
Supernova Jewelry offers free standard shipping within the United States on eligible orders.
At this time, we only ship to eligible U.S. destinations available through our checkout.
Estimated Delivery Time
After your order has been processed and shipped, the estimated transit time is 3–5 business days.
Delivery dates and transit times are estimates and are not guaranteed. Carrier delays, severe weather, service disruptions, holidays, or other circumstances outside our reasonable control may affect delivery.
Tracking
Tracking information will be provided once your order has shipped using the contact information provided with your order.
Please allow time for the carrier’s tracking system to update after your shipping confirmation is sent.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at supernovaj2025@gmail.com. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Supernova Jewelry is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
We take reasonable precautions when shipping your jewelry, including tracking and shipping coverage when applicable.
If your package is lost or arrives damaged in transit, please contact us promptly at supernovaj2025@gmail.com with your order information.
We will assist with investigating the shipment and, when applicable, filing a claim with the carrier or shipping coverage provider.
Claims are subject to the carrier’s or coverage provider’s eligibility requirements, investigation, documentation requirements, and final determination. Approval of a claim is not guaranteed by Supernova Jewelry.
If an eligible loss or damage claim is approved, Supernova Jewelry will work with you to provide the appropriate resolution, which may include replacement of the item, store credit, or another appropriate resolution depending on the circumstances.
For damaged shipments, please retain the jewelry, original packaging, shipping box, and all shipping materials. Photographs or other documentation may be required to investigate and process a claim.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please contact us promptly at supernovaj2025@gmail.com.
We will assist you in reviewing the available delivery information and, when appropriate, opening an investigation with the carrier.
A carrier tracking status showing that a package was delivered does not automatically guarantee eligibility for a replacement, refund, or store credit. Each case will be reviewed based on the available tracking information, circumstances of the delivery, and the outcome of any applicable carrier or shipping coverage investigation.
Incorrect or Defective Items
Please inspect your order when it arrives.
If you receive an incorrect or defective item, contact us promptly at supernovaj2025@gmail.com so we can evaluate the issue and provide the appropriate resolution in accordance with our Returns & Exchanges Policy.
When the issue is confirmed to be an error on our part or an eligible defect, Supernova Jewelry will cover the applicable return shipping costs.
Returns and Exchanges
Shipping related to returns and exchanges is governed by our Returns & Exchanges Policy.
Customers are responsible for return shipping costs for approved exchanges or store credit unless the return is due to an error on our part or an eligible defect.
Contact Us
For questions regarding shipping or delivery, please contact:
Supernova Jewelry LLC
Email: supernovaj2025@gmail.com